#ACELing2026 ~ The Human Algorithm: Leadership That No AI Can Replace

The Human Algorithm: Leadership That No AI Can Replace

Artificial intelligence is changing how organizations operate, innovate, and compete—but great leadership remains deeply human. At the 2026 ACELing In Leadership Conference, "The Human Algorithm: Leadership That No AI Can Replace" explores how leaders can embrace AI while strengthening the qualities that technology can never replicate.

As AI becomes an integral part of today's workplace, leaders must learn to balance technological innovation with empathy, trust, sound judgment, and authentic human connection. Drawing on research and insights from leading organizations, this interactive session will examine how successful leaders are integrating AI into their organizations without losing sight of the people they serve. Participants will leave with practical strategies and a 90-day implementation plan to confidently lead through change while building stronger, more resilient teams.

Meet the Presenter:

Roger Lee is Founder and Principal of Contact Center Advocates, where he serves as a consultant and executive advisor helping organizations modernize their contact centers and lead confidently through the rise of artificial intelligence. With more than 15 years of experience in global operations, customer experience, and AI product strategy, Roger specializes in aligning people, processes, and technology to create smarter, more connected organizations.

A recognized customer experience thought leader, Roger has led transformational initiatives that have delivered millions of dollars in cost savings and revenue growth for organizations across multiple industries. He is a Six Sigma Black Belt, COPC-certified leader, former Stevie Awards judge, and a passionate mentor dedicated to developing the next generation of leaders navigating an AI-powered future.

The Future of Leadership Is Human

AI can analyze data, automate tasks, and improve efficiency—but it cannot replace empathy, inspire trust, or build meaningful relationships. The leaders who will thrive are those who know how to combine technological innovation with emotional intelligence, sound judgment, and a people-first mindset.

Join us at the 2026 ACELing In Leadership Conference to discover how to leverage AI as a powerful leadership tool while strengthening the uniquely human qualities that will define the future of leadership.

2026 ACELing In Leadership Conference

Theme: Shaping What's Next: Influence. Innovation. Impact.

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