#ACELing2026 ~ Quiet Power: Leadership for Introverts, Builders, and Thoughtful Operators

Quiet Power: Leadership for Introverts, Builders, and Thoughtful Operators

Leadership does not always require the loudest voice in the room. At the 2026 ACELing In Leadership Conference, “Quiet Power: Leadership for Introverts, Builders, and Thoughtful Operators” explores how thoughtful leaders create influence through preparation, expertise, collaboration, and consistent execution. For many AAPI professionals, leadership has often been demonstrated through humility, listening, and delivering results rather than self-promotion. This engaging conversation will highlight how introverts, builders, and behind-the-scenes operators leverage their strengths to lead effectively, build trust, and achieve meaningful impact while remaining authentic to themselves.

Meet the Moderator:

Harrison Pham is a Managing Director at Highspring, a global professional services organization offering Consulting, Managed Services, and Talent Solutions. With 14 years of industry experience and nearly a decade in leadership, Harrison partners with IT and Finance leaders across the Valley to understand complex business challenges and develop solutions that create measurable impact.

Known for his relationship-driven approach, Harrison believes effective leadership begins with listening, understanding, and building trust. His leadership style reflects the power of thoughtful execution, collaboration, and helping organizations navigate change through practical, innovative solutions.

Meet the Panelists:

Cecilia Sun is Managing Director and Head of Credit Card Customer Service at JPMorganChase, where she leads approximately 5,700 employees across multiple locations in three countries. With more than 25 years of leadership experience spanning financial services, healthcare, and technology, Cecilia is recognized for transforming customer experiences through innovation, digital strategy, and operational excellence. Prior to joining JPMorganChase, Cecilia held executive leadership roles at YouTube, Blue Shield of California, and American Express. She also serves on the Board of Providence Health Plan. Cecilia earned her bachelor’s degree from Georgetown University and is passionate about developing leaders, improving customer experiences, and creating meaningful community impact.

Dr. Steve Valero is a technology executive with more than 25 years of experience in SaaS, including leadership roles in EdTech and the startup Keap. Driven by his doctoral research on job satisfaction and technology workforce retention, Steve has dedicated much of his career to mentoring and unlocking the potential of introverted engineers. As the founder of The Move Forward, he uses systems thinking and leadership development strategies to help introverts thrive in high-pressure environments. Steve specializes in helping technical professionals manage cognitive load, build confidence, and transition into impactful leadership roles while embracing their natural strengths.

Dinesh Kakwani is a Tax Services Principal at EY who advises multinational companies on complex U.S. federal and international tax matters. He works with organizations nationwide, providing strategic guidance on areas including ASC 740, global operations, treasury planning, cross-border transactions, reorganizations, supply chain strategies, and intangible property alignment. Dinesh earned an Executive MBA from New York University with concentrations in Finance and Leadership and a Bachelor of Business Administration in Accounting from Hofstra University. Recognized for his practical and strategic approach, Dinesh helps organizations navigate complex challenges while supporting sustainable growth and global business success.

Amanda Ho joined Pinnacle West in 2015 and is currently the Director of Investor Relations.  She leads and prepares the company’s quarterly earnings calls, along with developing strategic messaging, outreach, and critical relationships with institutional investors. Amanda started her career with Pinnacle West in the Law Department as a Senior Attorney and was previously the Director of State Regulatory Affairs.  Prior to joining Pinnacle West, Amanda held various roles at the Arizona Corporation Commission.  Amanda holds a Bachelor of Science in Finance and Juris Doctor, both from Arizona State University. Born and raised in Phoenix, Amanda enjoys spending time with her family, traveling and eating delicious food.

Leading Through Authentic Strengths

Leadership takes many forms. While some leaders inspire through visibility and voice, others create impact through thoughtful decisions, deep expertise, and consistent action. The ability to listen, build trust, solve problems, and empower others are essential leadership qualities regardless of personality style or position.

Join us at the 2026 ACELing In Leadership Conference for an insightful conversation on embracing your leadership strengths, building influence authentically, and recognizing the power of quiet leadership.

2026 ACELing In Leadership Conference

Theme: Shaping What's Next: Influence. Innovation. Impact.

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